When will my return be processed?Updated 2 months ago

Your return will be processed within 10 to 15 business days after your parcel is received*.

When will I be refunded?

Once your return has been approved, you will receive a confirmation email.
From that email, your refund will appear within 5 to 10 business days on the bank account linked to the card used for payment.

Will shipping fees be refunded?

In the case of a full return, shipping fees are refunded only for Mainland France.

Will my discount code be reactivated after a return?

No, discount codes used are not reactivated after a return.

What if my return still hasn’t been processed?

If after 3 weeks your return still hasn’t been processed, please contact us via our contact form.

* Processing times may be longer during sales periods, new collection launches or peak activity.

Refunds for orders paid with a gift card

If you paid using a bank card + a gift card, your refund will be issued:

• to your original payment method (for the amount paid by bank card), and

• to your gift card, which will be credited with the amount used.

Your credited gift card can be used for a future order.
Please note: gift cards are valid for 1 year from the date the code was received. After that, they expire.

Refunds for installment payments with Alma

Full return

You will be refunded for the first installment, and the remaining installments will be cancelled.
Example: order of €300 → refund of €100, and cancellation of the remaining €200.

Partial return

Alma will adjust the remaining installments based on the refund amount and will refund any payments already made if necessary.